Legal · Refunds

Refund Policy

Straight answer: try the free demo first. If PRO doesn't work on your machine or the software fails to deliver as described, you get your money back within 14 days.

Last updated: 17 September 2026 Applies to: IQBot Cert PRO · €19 one-time Processor: Gumroad, Inc.
Short version: free demo lets you see the product on your own phone before paying. If PRO still fails after purchase, email support@iqbotbg.pro within 14 days of purchase with your license key and a short description; we refund via Gumroad, no questions if it's a genuine failure. After the certificate has been generated and the license clearly worked, refunds are at our discretion.

01Try the free demo first

IQBot Cert ships with a free demo mode that requires no purchase, no account and no license key. The demo detects the phone, shows hardware inventory, display specs and live battery status, so you can verify that:

  • Your Windows machine can talk to your phone over USB (ADB works);
  • The software recognises your device model;
  • The user interface behaves as you expect.

If the demo does not work on your machine, PRO will not work either. Please do not buy PRO until you have tested the demo.

0214-day money-back window

You can request a full refund within 14 days from the date of purchase. This is a firm window. After 14 days refunds are handled case-by-case at our discretion and only for material software defects.

03When we grant refunds (within 14 days)

  • The license key does not activate on any of your Windows machines despite following the instructions.
  • The software produces a runtime error that prevents a PDF certificate from being generated on a supported device.
  • The online verification page cert.iqbotbg.pro/c/<ref> fails to display your issued certificate.
  • You purchased twice by mistake (duplicate order).
  • Any other genuine defect that makes the product unusable for its intended purpose.

04When we do NOT grant refunds

  • You activated the license and generated one or more valid certificates, and simply changed your mind afterwards. If the license has not been activated and no certificate has been generated, EU/UK consumers retain the full 14-day statutory right of withdrawal (see §5).
  • The phone you scanned reports specific fields as "not available" because the vendor does not expose them over ADB (this is expected on many device models and is not a defect).
  • You breached the Terms of Service or the License Agreement (for example: reselling the software itself, sharing the license key, attempting to reverse engineer).
  • The Windows machine you tried to activate on cannot run the software because it is out of support (Windows 7 or older) — the system requirement is Windows 10 or 11.

05Consumer rights by region

EU / EEA consumers. Under the EU Consumer Rights Directive 2011/83/EU you have a statutory right of withdrawal of 14 days on distance purchases of digital content. Under Article 16(m) of the Directive, this right is waived when the supply of digital content begins with your prior express consent and your acknowledgement that the right of withdrawal is lost — which happens automatically when you activate the license and generate your first certificate.

United Kingdom consumers. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day right of cancellation for digital content bought online. The right ends when performance begins with your consent and your acknowledgement that the right is lost — again, upon license activation and first certificate generation. Your rights under the Consumer Rights Act 2015 for defective digital content remain unaffected.

United States consumers. US federal law does not grant a general 14-day withdrawal right for downloadable software. You may still request a refund under this policy within the 14-day window described in §2, and we still refund genuine software defects at our discretion. Any state-mandated rights you enjoy under the law of your state of residence remain unaffected.

You keep any additional statutory rights your country grants for defective digital goods.

06How to request a refund

The fastest path:

  1. Email support@iqbotbg.pro from the address you used to buy on Gumroad;
  2. Include your Gumroad order number (from the receipt) and your license key;
  3. Briefly describe the problem — one paragraph is enough;
  4. If the software produced an error, attach a screenshot or the log file (%LOCALAPPDATA%\IQBotCert\iqbotcert.log).

We aim to respond within 2 business days. Approved refunds are processed by Gumroad on our behalf; funds typically appear back on your payment method within 5–10 business days depending on your bank.

You can also request the refund directly from Gumroad within their standard window using the "Refund this purchase" link on your Gumroad receipt.

07Chargebacks

Please email us first before initiating a chargeback with your card issuer. Chargebacks cost us fees, block your license key from working, and delay resolution for both sides. In every case where a refund is legitimate, contacting support@iqbotbg.pro is faster.

A chargeback initiated without first contacting support will result in temporary suspension of the license while the dispute is resolved by the card issuer or PayPal. If the dispute is resolved in the buyer's favour, the license remains revoked (the buyer has already received their money back). If it is resolved in our favour, the license is reinstated at no charge.

08Contact

Refund requests
support@iqbotbg.pro
Response time
We aim to respond within 2 business days
Refund route
Processed by Gumroad, funds returned to original payment method
Operator
Diyan · Dobrich, Bulgaria